Customer Satisfaction Improvement (Customer Management Leadership)

Elevated customer satisfaction for Ooredoo by 20% through exceptional service delivery and innovative problem-solving. Reduced scope creep by 80% through improved project documentation and clear communication.

Key Metrics:
1. Customer Satisfaction Index Increase: 20% (from 70% to 90%)
2. Scope Creep Reduction: 80%
3. Annual Add-On Sales Generated: $300K

Impact: Achieved operational efficiency and strengthened client trust.

Skills Used: Service Delivery, Problem-Solving, Project Management, Communication