Customer Training Program Excellence (Strategic Customer Training Planning)

Designed and executed tailored training programs for key accounts, addressing workforce skill gaps and achieving a 93% satisfaction rate. Coordinated content development, logistics, and program delivery, supporting client adoption of cloud technologies like AWS and AI/ML applications.

Key Metrics:
1. Customer Satisfaction Rate: 93%.
2. Training Completion Rate: 100% for enrolled participants.

Impact:
Enhanced customer adoption of new technologies and improved workforce performance.

Skills Used: Training Delivery, Customer Engagement, Program Management.