Multimedia Messaging Center (MMC) Upgrade (Crisis and Project Management)

Assumed the role of Crisis Manager to successfully address a failed upgrade of a critical Value-Added Services (VAS) node for Ooredoo. Coordinated cross-functional teams to restore Multimedia Messaging Services (MMS), minimizing customer impact and ensuring seamless service recovery.

Key Metrics:
1. Resolution Time: Achieved complete system restoration within 48 hours.
2. Project completion: Completed the project without any further downtime in 2 weeks.

Impact:
Restored critical MMS services effectively, reinforcing customer trust and operational reliability under high-pressure circumstances.

Skills Used: Crisis Management, Problem-Solving, Cross-Functional Coordination, VAS Node Expertise